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Friends and Family Test (FFT)

Frequency: Monthly

Background to the collection

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services, should have the opportunity to provide feedback on their experience.

It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.

It has been a requirement of providers of NHS funded Inpatient and Type I & II A&E services to offer FFT since 1 April 2013. This extended to Maternity services from 1 October 2013. On the 1 April 2015, FFT was extended to Outpatient services. At the same time, the inpatient FFT was expanded to include day cases and children and young people, and A&E FFT was expanded to include walk-in-centres/minor injury units and children and young people. Mental Health providers and Community healthcare providers have been required to make the opportunity to provide feedback, through the FFT, available to their patients since 1 January 2015. It has been a requirement of NHS funded ambulance and patient transport services to implement the FFT since 1 April 2015. Implementation of these data collections requires monthly data submissions for each setting to NHS England from each provider, setting out the number of responses received in each response category, and through each collection mode.

NHS England publishes the results each month. For further information please visit the NHS England website.


Launch and submission dates


 

FFT feedback month Launch dateNinth working day of the month:
A&E, Inpatient, Maternity, Outpatient Deadline
Thirteenth working day of the month:
Mental Health, Community, Ambulance Deadline
Nov -1701 Dec -1713-Dec-1719-Dec-17
Dec -1702-Jan-1812-Jan-1818-Jan-18
Jan - 1801-Feb-1813-Feb-1819-Feb-18
Feb - 1801-Mar-1813-Mar-1819-Mar-18
Mar - 1803-Apr-1813-Apr-1819-Apr-18
Apr -1801- May-1814-May-1818-May-18
May-1801-Jun-1813-Jun-1819-Jun-18
Jun-1802 -Jul -1812-Jul-1818-Jul-18
Jul-1801-Aug-1813-Aug-1817-Aug-18
Aug-1803-Sep-1813-Sep-1819 -Sep-18
Sep-1801-Oct-1811-Oct-1817-Oct-18
Oct-1801-Nov-1813-Nov-1819-Nov-18
Nov-1803-Dec-1813-Dec-1819-Dec-18

 

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