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New website helps public see how local social services are performing

Monday 11 November: A new website which will help people examine how their local social services department is performing goes live today.

Developed jointly by the Health and Social Care Information Centre (HSCIC) and the Department of Health, the website allows users to see how local councils score against criteria set for social service delivery by the Department of Health in its Adult Social Care Outcomes Framework (ASCOF)2.

The website enables users to visual local data3 on topics such as how satisfied users are with social services, 'quality of life' scores for social service users, how well carers feel they are included in discussions about the person they care for, delays on transfers of care from hospitals and more. Users will be able to see how their local authority compares with similar councils and the national average.

The website should be of use to users of adult social care services, carers, the general public, local Healthwatch and other groups representing users of social services, voluntary and community organisations and social care professionals.

Chair of the HSCIC, Kingsley Manning said: "The HSCIC collates and publishes a huge variety of data on health and social care and we are determined to make it accessible to as many different people as possible.

"We hope that this website will prove another step forward in putting the power of information into the public's hands, allow them better to understand how their local council is performing on social care."

The website will be live from Monday 11 November at:


Notes to editors

1. The Health and Social Care Information Centre (HSCIC) was established on April 1 2013 as an Executive Non Departmental Public Body (ENDPB). The trusted source of authoritative data and information relating to health and care, HSCIC plays a fundamental role in driving better care, better services and better outcomes for patients. It supports the delivery of IT infrastructure, information systems and standards to ensure information flows efficiently and securely across the health and social care system to improve patient outcomes. Its work includes publishing more than 130 statistical publications annually; providing a range of specialist data services; managing informatics projects and programmes and developing and assuring national systems against appropriate contractual, clinical safety and information standards.

2. More on ASCOF on the Department of Health website:

3. The website uses interim, provisional and some final 2012/13 ASCOF data collated from local councils and published by the Health and Social Care Information Centre on November 7, 2013: . Final ASCOF 2012/13 data will be published on 17 December 2013.

4. For media enquiries or interview requests please contact the press office on 0845 257 6990 or

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