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Primary, Medical and Dental Care Written Complaints Consultation is NOW Closed, see the response to the consultation below

New data items required for collection from April 2016-17 are available to view.

xls icon KO41b Data Items [17kb]

Publication of the consultation outcome

Please see the pdf icon NHS complaints in Primary Medical and Dental Care consultation [651kb] response document and the pdf icon NHS complaints in Primary Medical and Dental Care consultation process flow chart [183kb].

What is this consultation?

This consultation invites responses on proposed changes to the data on Primary, Medical and Dental Care Written Complaints collection and publication.

Why are we having this consultation?

Following recommendations made in Sir Robert Francis's report and the Hart/Clwyd report Hard Truths, the HSCIC is consulting users on changes to the data collected, the frequency of collection and the way the information is used to produce these statistics.

Summary of consultation

For a number of reasons, set out in the "Primary, Medical and Dental Care Written Complaints Consultation 2015", it has become necessary to review the content of the data on written complaints collection and publication. The proposed changes are intended to improve the quality, usefulness and timeliness of the Primary, Medical and Dental Care Written Complaints data.

Documents/links accompanying this consultation

How to respond

We welcome the views of all users and suppliers of data on primary care written complaints. The preferred method for responding to this consultation is via the Citizen Space. Responses to and comments on this consultation may also be made by email or post please see the full "Primary, Medical and Dental Care Written Complaints Consultation 2015" for further details.

This consultation will be open until 24 August 2015.

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