Skip Navigation
Search site

This is our old website. Most information can now be found on our new NHS Digital website. Let us know what you think.

Patient-led assessments of healthcare premises now consider non-clinical aspects of dementia care

11 August 2015: Results are published today of annual patient-led assessments of non-clinical services, such as catering services, changing and waiting facilities, signage, lighting and the condition and appearance of fixtures and fittings

*Regional information is available within this report

Patient-Led Assessments of the Care Environment (PLACE)2 published by the Health and Social Care Information Centre (HSCIC) is now in its third year. The report provides the results of assessments of healthcare premises within the NHS and independent sectors in England made by teams which comprise at least 50 per cent patients3. Today's report covers the assessments for 2015, with comparable data for 2014.

For the first time this year, PLACE assessments considered how well healthcare environments support the provision of care to those with dementia4. This assessment focuses particularly on flooring, decor and signage but additionally looks at other facilities including seating and handrails, which can help those who have dementia but are not issues solely related to dementia.

The report assesses other areas of healthcare premises including:

  • Cleanliness
  • Food and hydration
  • Privacy, dignity and wellbeing and
  • Condition, appearance and maintenance

Today's report can be viewed at:


Notes to editors

  1. The Health and Social Care Information Centre (HSCIC) was established on April 1 2013 as an Executive Non Departmental Public Body (ENDPB). It is England's trusted data source, delivering high quality information and IT systems to drive better patient services, care and outcomes. Its work includes publishing more than 260 statistical publications annually; providing a range of specialist data services; managing informatics projects and programmes and developing and assuring national systems against appropriate contractual, clinical safety and information standards.
  2. The aim of PLACE assessments is to provide a snapshot of how an organisation is performing against a range of non-clinical activities which impact on the patient experience of care - cleanliness; the condition, appearance and maintenance of healthcare premises; the extent to which the environment supports the delivery of care with privacy and dignity; and the quality and availability of food and drink. The criteria included in PLACE assessments are not standards, but they do represent both those aspects of care which patients and the public have identified as important, and good practice as identified by professional organisations whose members are responsible for the delivery of these services, including but not limited to the Healthcare Estates Facilities Managers Association, the Association of Healthcare Cleaning Professionals and the Hospital Caterers Association.
  3. The size of an assessment team is decided entirely by the organisation undertaking the assessment. The HSCIC stipulate that patient assessors should never complete assessments on their own and the number of staff should not exceed the number of patient assessors. This means, in practice, that the smallest team would be three (one member of staff, two patient assessors) but there is no upper limit. Generally, the bigger the organisation, the bigger the team.
  4. The Dementia assessment is new to the annual PLACE assessment therefore no comparable data is available for 2014. The assessment looks at specific dementia-related criteria and isn't a full comprehensive environmental dementia assessment.
  5. For media enquires or interview requests please contact or telephone 0300 30 33 888. Please note the change to our media line number.
Close iCM Form