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Statistics on written complaints: HSCIC now publishing quarterly information

03 November, 2015: New quarterly information on written complaints about NHS hospital and community care is now published by the Health and Social Care Information Centre (HSCIC).

Data to site level available from this report

Data on written complaints in the NHS, 2015/16 Quarter 1 is released today and is classed as experimental2. It provides a count of written complaints received by NHS organisations between 1 April and 30 June 2015.

It is intended to provide a more frequent, contemporary source of information and follows the previous release of annual statistics by the HSCIC.

Sections in the report, which split into further sub-sections, include:

  • Subject of complaint, such as clinical treatment, appointments and communications.
  • Service, such as A&E, Mental Health and Maternity services.
  • Profession, such as dental, nursing and ambulance staff.

The report also includes summary information on new, resolved and carried forward complaints, complainants' status (such as whether they are the patient, parent or carer) and patients' age range.

It can be viewed at: http://www.hscic.gov.uk/pubs/nhscomplaints1516q1exp

ENDS

Notes to editors

  1. The Health and Social Care Information Centre (HSCIC) was established on April 1 2013 as an Executive Non Departmental Public Body (ENDPB). It is England's trusted data source, delivering high quality information and IT systems to drive better patient services, care and outcomes. Its work includes publishing more than 260 statistical publications annually; providing a range of specialist data services; managing informatics projects and programmes and developing and assuring national systems against appropriate contractual, clinical safety and information standards.
  2. "Experimental statistics" are new official statistics that are undergoing evaluation. A key part of the "Experimental statistics" label is user engagement in the evaluation of those statistics. The HSCIC invites readers to comment on this publication, which will help inform the next report. Comments may be sent to enquiries@hscic.gov.uk.
  3. A complaint can be made by or on behalf of a patient.
  4. For media enquires or interview requests please contact media@hscic.gov.uk or telephone 0300 30 33 888. Please note the change to our media line number.
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