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Personal Social Services Adult Social Care Survey, England - 2013-14, Provisional release

04:07 April 30, 2017 - 09:30 July 08, 2014
Publication date: July 08, 2014
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Summary

The Personal Social Services Adult Social Care Survey is an annual survey for England that took place for the fourth time in 2013-14. Service users were sent questionnaires, issued by Councils with Adult Social Services Responsibilities, in the period January to March 2014 to seek their opinions over a range of outcome areas.

The survey is designed to cover all service users aged 18 and over in receipt of services funded wholly or in part by Social Services during 2013-14. It seeks to learn more about how effectively services are helping service users to live safely and independently in their own homes, and the impact of services on their quality of life. The survey is also used to populate some of the measures in the Adult Social Care Outcomes Framework.

These statistics provide useful insights into the lives and experiences of the members of our communities who rely on social services. They will be of use not just to people who plan, provide or use services, but also more widely to all those who take an interest in the vital support that social services can provide to some of the most vulnerable in society.

The information provided in this report is provisional and there will be a more detailed report, including fully validated data, which is due to be published on 9 December 2014.

Update, 11 July 2014: The report outlines some data quality issues identified in advance of publication. In addition, Leeds City Council has since informed us of some data quality issues with their Adult Social Care Survey data submission. Users are advised to view their results with caution (Outcomes 1A, 1B, 3A, 3B, 3C, 3D, 4A, and 4B) as some may be inaccurate.

Key facts

  • 29 per cent of respondents reported their quality of life was either so good, it could not be better, or very good (up one percentage point from 2012-13). 32 per cent reported it was good (up one percentage point from 2012-13) and 30 per cent reported it was alright – the same as in the previous year. However, six per cent reported their quality of life was bad (unchanged from 2012-13), and the remaining three per cent reported their quality of their life was very bad or so bad, it could not be worse (unchanged from 2012-13).
  • The average score for the social care-related quality of life was 19.0 (compared to 18.8 in 2012-13 and 18.7 in 2011-12) out of a maximum possible score of 24. This is a composite measure calculated using a combination of questions which cover eight different outcome domains relating to quality of life.
  • 65 per cent of service users who responded said they were either extremely or very satisfied with the care and support services they receive (up from 64 per cent in 2012-13) and 26 per cent said they were quite satisfied (unchanged from 2012-13). However, six per cent said they were neither satisfied nor dissatisfied (unchanged from 2012-13), and the remaining three per cent said they were dissatisfied, down one percentage point from 2012-13.
  • 32 per cent reported they have as much control as they want over their daily life (unchanged from 2012-13) and 45 per cent reported they have adequate control (up one percentage point from 2012-13). 19 per cent reported they have some control but not enough (unchanged from 2012-13), and five per cent reported they have no control (up one percentage point from 2012-13).
  • 44 per cent of respondents said they had as much social contact as they wanted with people they liked (up one percentage point from 2012-13) while 34 per cent had adequate social contact – unchanged from the previous year. However, 16 per cent had some social contact but did not feel it was enough (down one percentage point from 2012-13), and six per cent had little social contact and felt socially isolated, which is unchanged from 2012-13.
  • 73,815 out of a sample of 197,055 recipients of care and social care services responded to the survey, which is a response rate of 37 per cent. Whilst this is down by two percentage points from 2012-13, both the number of respondents and sample size are greater than in 2012-13 (68,770 and 177,915 respectively).

Resources

Coverage

Date Range: April 01, 2013 to March 31, 2014
Geographical coverage:
England
Geographical granularity:
Councils with Social Services Responsibilities
Local Authorities
Country
Regions

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