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Data on written complaints in the NHS, 2015-16 Quarter 4, Experimental

23:20 June 22, 2017 - 09:30 July 07, 2016
Publication date: July 07, 2016
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This new quarterly collection (annual prior to 2015-16) is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints about NHS Hospital and Community Health Services (HCHS) in England. The data relates to the complaints arrangements introduced in April 2009.

The results within this publication are provisional and experimental and so care should be taken when interpreting the results.

This Quarter 4 publication includes data for previous quarters in 2015-16 and an annual summary within the tables.

The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure.

Key facts

  • This is the latest publication of a quarterly series of the Data on written complaints in the NHS.
  • This publication does not include GP and Dental complaints which are collected separately, on an annual basis, the latest available information is available via the link at the bottom of this page.



Date Range: April 01, 2015 to March 31, 2016
Geographical coverage:
Geographical granularity:
NHS Trusts
Ambulance Trusts
Care Trusts
Mental Health Trusts
Primary Care Organisations
Hospital Trusts
Community health services
Hospital and Community Health Services
NHS Health Boards
Regional health body
Primary Care Trusts
Clinical Commissioning Groups

Related links

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