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General Practice (including Dental) Complaints Collection (KO41b)


BAAS Unique Ref: R00024:
Frequency: Annual


Background to the collection

The information obtained from the K041(b) collection monitors written General Practice (including Dental) complaints (by service area and type) received by the NHS each year. It also supports the commitment given in Equity and Excellence to improve the patient experience by listening to the public voice.

The data for Dental Complaints will be collected by the NHS Business Services Authority and passed to NHS Digital by a secure transfer.

The data for GP Practices will be collected via the NHS England Primary Care Tool and passed to NHS Digital by a secure transfer.


Launch and submission dates

PeriodLaunchedSubmission Deadline
1 April 2016 - 31 March 201709 May 201707 June 2017Dental
1 April 2016 - 31 March 201709 May 201707 June 2017GP Practices
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