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Running and using social care user surveys

If you're in a council, we want to help you make best use of our national user survey data.

Running a survey


This guidance shows how you can survey additional service users who are not covered by the central return.

Note that the content of this section is due for review and may be subject to change.

pdf icon Generic guidance [149kb] 

pdf icon Statistical theory behind the sample size calculation [91kb]

xls icon Spreadsheet for calculating sample sizes [60kb]

Question Bank

Questions that local authorities may consider using as additional questions in surveys.

xls icon User experience survey question bank [114kb]

Updated on 9 Dec 2015 to include questions sourced from previous local authority surveys.

Making better use of the user survey results


Guidance to help councils present the findings from your User Experience Survey Results.

Note that the content of this section is due for review and may be subject to change. When using the link for the confidence interval calculator, please select 'Save' at the first prompt, and then 'Open' in order to ensure the file opens correctly.

pdf icon How to use your results [194kb]

xls icon Confidence Interval Calculator [53kb]

Best practice

This section was last updated in January 2015.

zip icon Sharing best practice [4Mb]

Read examples from other councils about how they've run efficient and effective surveys and made good use of the resulting data.

Share your best practice with us

If you would like to share some of your experiences please complete word icon this form [38kb] and send it to

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