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Social care user surveys

Each year we carry out user surveys to get feedback from service users. Survey information is gathered by councils with social services responsibility, and these pages contain guidance for them.


Why do we need a national survey?

As a sector, we need to understand more about how services are affecting people's lives, rather than simply what outputs services are providing. If users are to be at the heart of care planning and provision, then user experience information will be critical for understanding the impact and outcomes achieved - enabling choice and informing service development.


How are the surveys used?

  • To provide assured, consistent and benchmarkable local data on care outcomes. It is the most significant pool of personal outcome information for people receiving adult social care.
  • To support transparency and accountability, enabling people to make better choices about their care.
  • To help local services identify areas where outcomes can be improved in a very challenging financial climate, and support their own initiatives with an assured vehicle for obtaining outcome information.
  • To populate outcome measures in the Adult Social Care Outcomes Framework. Read the Adult Social Care Outcomes Framework - Handbook of definitions (external) on the Department of Health website.

Guidance to help councils make better use of the data, share best practice and run your own surveys


Feedback surveys


Social Care user surveys newsletters

Integrated Care

In 2014 Ipsos MORI were commissioned to write a report about cognitive testing for a selection of questions relating to integrated care.

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