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Service Announcements and Outages

February 2018

Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 28 February 2018 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 14 February 2018 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 7 February 2018 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Thursday 1 February 2018 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:



January 2018

Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Thursday 25 January 2018 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Tuesday 16 January 2018 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 10 January 2018 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Thursday 4 January 2018 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


December 2017

Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Thursday 28 December 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Thursday 14 December 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Monday 11 December 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Thursday 7 December 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:



November 2017

Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 29 November 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Saturday 25 November 2017 from 10:00 to 18:00.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 15 November 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 8 November 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Saturday 4 November 2017 from 10:00 to 18:00.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 1 November 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:



October 2017

Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 25 October 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 11 October 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Monday 9 October 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 4 October 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:



September 2017

Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 27 September 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Friday 15 September 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 13 September 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Monday 11 September 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 6 September 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:



August 2017

Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Friday 1 September 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 23 August 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 16 August 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 10 August 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Wednesday 2 August 2017 from 18:00 to 20:30.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:



July 2017

Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Thursday 27 July 2017 from 18:00 to 20:00.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Friday 21 July 2017 from 16:00 to 20:00.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS+/DLP maintenance activity

Maintenance is being completed on Tuesday 18 July 2017 from 18:00 to 20:00.

The SUS+ and DLP systems will be unavailable for the duration of this work.

For any service issues outside of these dates and times, please contact NHS Digital via:


January 2017

EDT service restored

31/01/17

A fix has successfully been implemented to the EDT server restoring the full user service.


Issue affecting EDT service

30/01/17

We are currently experiencing an issue with our EDT (Electronic Data Transfer) service, resulting in SUS being unable to accept submissions.
Our team are working on this as a high priority incident and expect to resolve the situation soon.
Further updates will be posted here.


December 2016

Notice of SUS maintenance activity

Thursday 8 December 2016 17:30 to Thursday 8 December 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Thursday 8 December 2016.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact NHS Digital via:


October 2016

Notice of SUS maintenance activity

Thursday 20 October 2016 17:30 to Thursday 20 October 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Thursday 20 October 2016.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact NHS Digital via:


Notice of SUS maintenance activity

Wednesday 12 October 2016 17:30 to Wednesday 12 October 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 12 October 2016.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact NHS Digital via:


 September 2016

Notice of SUS maintenance activity

Friday 30 September 2016 17:30 to Monday 3 October 2016 08:30

  • There will be an outage to SUS Live Service between 17:30 on Friday 30 September and 08:30 Monday 3 October.
  • During this time, users should not attempt to submit interchanges. Any interchanges submitted during this time may fail, and may all need to be re-submitted.
  • The New SUS Portal will be unavailable during this time also. 

 For any service issues outside of these dates and times, please contact NHS Digital via:


SUS Service Outage

Tuesday 27 September 2016 12:00 (for 2 hours)

Due to a technical issue, the SUS portal will be unavailable to all users from 12pm for approximately 2 hours.  Users will still be able to submit interchanges but will not be able to access the portal.

 For any other service issues, please contact the National Service Desk via:


Notice of SUS maintenance activity

Monday 26 September 2016 17:30 to Monday 26 September 2016 19:00

  • Maintenance is being completed between 17:30 and 19:00 on Monday 26 September 2016.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact NHS Digital via:


 July 2016

Notice of SUS maintenance activity

Wednesday 03 August 2016 17:30 to Wednesday 03 August 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 03 August.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 27 July 2016 17:30 to Wednesday 27 July 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 27 July.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 20 July 2016 17:30 to Wednesday 20 July 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 20 July.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 14 July 2016 17:30 to Wednesday 14 July 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 14 July.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 6 July 2016 17:30 to Wednesday 6 July 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 6 July.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


 June 2016

Notice of SUS maintenance activity

Wednesday 29 June 2016 17:30 to Wednesday 29 June 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 29 June.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Monday 27 June 2016 17:30 to Monday 27 June 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Monday 27 June.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 22 June 2016 17:30 to Wednesday 22 June 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 22 June.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 8 June 2016 17:30 to Wednesday 8 June 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 8 June.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


May 2016

Notice of SUS maintenance activity

Wednesday 1 June 2016 17:30 to Wednesday 1 June 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 1 June.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 1 June 2016 17:30 to Monday 2 June 2016 14:00

  • SUS - R16.1 - National Tariff - Live Transition
  • Outage duration is Thursday 2 June 2016 17:30 to Monday 6 June 2016 08:30
  • A full drain down will start from 17:30 on Wednesday 1 June
  • Interchanges received after this point will be queued for processing until Saturday 4 June
  • Queued interchanges are expected to be processed by the start of SUS Operational Hours at 08:30 on Monday 6 June
  • Interchanges will not be accepted all day on the 3 June 2016
  • User access will be out from 17:30 on Thursday 2 June, backup at 08:30 on Monday 6 June

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 25 May 2016 17:30 to Wednesday 25 May 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 25 May.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 18 May 2016 17:30 to Wednesday 18 May 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 18 May.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 11 May 2016 17:30 to Wednesday 11 May 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 11 May.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 4 May 2016 17:30 to Wednesday 4 May 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 4 May.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


April 2016

Notice of SUS maintenance activity

Wednesday 27 April 2016 17:30 to Wednesday 27 April 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 27April.
  • The new SUS Portal will be unavailable for the duration of this work.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 20 April 2016 17:30 to Wednesday 20 April 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 20 April.
  • New SUS Portal

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 13 April 2016 17:30 to Wednesday 13 April 2016 18:30

  • Maintenance is being completed between 17:30 and 18:30 on Wednesday 13th April.
  • New SUS Portal

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Tuesday 12 April 2016 17:30 to Tuesday 12 April 2016 19:30

  • Maintenance is being completed between 17:30 and 19:30 on Tuesday 12th April.
  • SUS - Clock Change Fix

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 06 April 2016 17:30 to Wednesday 06 April 2016 18:30

  • There will be an outage to the new SUS Portal between 17:30 and 18:30 on Wednesday 06 April 2016.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


March 2016

Notice of SUS maintenance activity

Wednesday 30 March 2016 17:30 to Monday 4 April 2016 12:00

  • A full drain down will start from 17:30 on Wednesday 30th March.
  • Interchanges received after this point will be queued for processing until Saturday 2nd April. Queued interchanges are expected to be processed by the start of SUS Operational Hours at 08:30 on Monday 4th April.
  • Interchanges will not be accepted between approximately 08:45 and 10:15 and 15:30 and 17:00 on Friday 1st April. (Please note that we are advising users not to submit on Friday as system availability times can not be guaranteed).
  • Interchanges submitted during these periods will fail, and users will be notified.
  • User access will be unavailable between 17:30 on Thursday 31st March and 08:30 on Monday 4th April.

 For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Monday 21 March 2016 17:30 to Monday 21 March 2016 21:00

  • SUS will be down and unable to receive interchanges, and generate extracts between 17:30 and 20:30 on Monday 21st March. Any interchanges sent during this time will not be received, and users will receive a failure notification.
  • A drain-down of interchanges will take place from 15:00 on Monday 21st March. All interchanges received on Monday 21st March should be processed by Tuesday 22nd March.
  • Ardentia user access will be unavailable between 17:30 and around 20:30 on Monday 21st March.

For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Within Service Hours Outage

Tuesday 1 March 2016 09:00 to Tuesday 1 March 2016 18:00

  • PbR ETL processing will be disabled between 09:00 and 18:00 on Tuesday 1st March
  •  Users will be able to access SUS and interchanges submitted during this time will still be received, these should be processed by the start of operational hours the next day

For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


February 2016

Notice of SUS maintenance activity

Wednesday 24 February 2016 17:30 to Wednesday 24 February 2016 19:00

  • Consultation Tariff extracts will not be available to download through the Projected Tariff Interface from 17:30 to 19:00 on the evening of Wednesday 24th February.
  • Users will be able to access SUS and submit interchanges as normal.

For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 10 February 2016 17:30 to Wednesday 10 February 2016 18:00

  • Users will not be able to access the Projected Tariff interface during the change window.
  • Users will be able to access SUS and submit interchanges as normal. 

For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Wednesday 3 February 2016 17:30 to Thursday 4 February 2016 01:30

  • SEM ETL will be disabled for the duration of the change. There will be a rolling impact to availability of the 2013 SEM data during the period of the change.
  • Some extracts running during this time, and trying to access data from 2013 may be impacted. The extracts will attempt to run 3 times before failing.
  • Interchanges will be received during this time and will be picked up after the change has completed. Users will not be able to access the Projected Tariff interface during the change window. 

For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


January 2016

Notice of SUS maintenance activity

Tuesday 26 January 2016 17:30 to Tuesday 26 January 2016 18:00

  • Users will not be able to access the Projected Tariff interface during the change window.
  • Users will be able to access SUS and submit interchanges as normal.

For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


Notice of SUS maintenance activity

Tuesday 5 January 2016 17:30 to Tuesday 5 January 2016 18:30

  • Users will not be able to log in and access SUS during the change window.
  • During this time there will be no user access to SUS, and interchanges will not be accepted.

For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


December 2015

Notice of SUS maintenance activity

Monday 21 December 2015 10:00 to Friday 08 January 2016 2015 16:00

Please note the user facing impact will only be from Monday 21 December 2015 10:00- Wednesday 23 December 2015 16:00

  • Users will be able to log in and access SUS during the change window.
  • Interchanges sent during the change window will be received, they will be held from Monday 21st December 10:00 and interchanges will continue to process after Wednesday 23rd December 16:00

For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


November 2015

Notice of SUS maintenance activity

Thursday 26 November 2015 17:30 to Monday 30 November 2015 08:30

  • There will be a drain-down of SUS from 17:30 on Thursday 26 November.
  • Interchanges received after this time will be queued for processing after 08:30 on Monday 30 November.
  • There will be no user access between 17:30 on Friday 27 November and 08:30 on Monday 30 November.
  • Any interchanges sent during this time will fail, and the submitting user informed of a failure.
  • Users will not be able to log in and access SUS during the change window.

For any service issues outside of these dates and times, please contact the Health and Social Care Information Centre (HSCIC) via:


October 2015

Notice of SUS maintenance activity

Friday 6 November 2015 17:30 to Monday 9 November 2015 08:30

  • Users will not be able to log in and access SUS during the change window.
  • During this time there will be no user access to SUS, and interchanges will not be accepted.

New SUS Service Desk Arrangements

Please note that the new service desk arrangements for HSCIC SUS are via the HSCIC National Service Desk (NSD). User guidance documentation on this website may still refer to the previous BT Service Desk which is now closed. We are in the process of updating our documentation to reflect these changes

For any service issues, please contact the Health and Social Care Information Centre (HSCIC) via:

There are a number of useful documents in the help section which include guidance on how to register with NSD. If you have issues using the weblog, or registering please call the helpdesk.


Disclaimer:

Please note that the contracted hours of service for SUS are 08:30 - 17:30 Monday to Friday excluding bank holidays. Although the Health and Social Care Information Centre make every attempt to maintain the service outside of these hours this is sometimes not possible for operational reasons. This page is an attempt to provide users with as much forewarning as possible of planned outages whether these are in or out of normal hours of operation. NOTE: Unplanned service outages which occur during contracted service hours are considered Higher Severity Service Affecting Incidents.

To keep up to date with the latest news , please register for the SUS e-bulletin.

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